For Support Personnel

Materials intended for Agent use only. Do not distribute to Users.

Software Helps
Attached you will find all of the articles that may help you with the software.
Tue, 16 Nov, 2021 at 2:05 PM
Equipment Recommendations
Tablets, Laptops, or Desktops Render is designed to be used on any Windows machine running Windows 7, 8, 10, or 11. However, we cannot guarantee that all d...
Mon, 5 Sep, 2022 at 9:47 AM
Tips to Help Render Run Well
Since Render runs on a computer on Windows, there are a few things you can do to help Render run smoothly: Before starting work and after finishing work, ...
Fri, 23 Jul, 2021 at 8:04 AM
Access to Render Projects and Exporting Set Audio Files
Requirements: For RENDER HELPDESK AGENT to stage the export process Render “DB Browser for SQLite - Standard installer for 64-bit Windows” at this websi...
Mon, 25 Jul, 2022 at 3:28 PM
Exporting Approved Set Audio Files
Exporting Set Audio Files   Exporting Sets from a given Render project On your computer, create a temporary folder to hold the set audio files (e.g. Dow...
Mon, 25 Jul, 2022 at 3:35 PM
User instructions for initiating Bomgar link
Establish Bomgar remote link: Go to https://remote.sil.org Click on “38 – Louis Rose” or “Render Helpdesk” or "Brad Brane" Click “Click here” ...
Thu, 21 Jul, 2022 at 8:24 AM
Evaluating audio quality
If an in-house audio expert is not available, please listen for these factors in the recording: 1. Echo - make a note to the team if there is echo and send...
Wed, 31 Aug, 2022 at 1:01 PM