Whenever you are faced with an issue in Render 3 always report the issue to helpdesk first and as soon as possible. It might take a while for us to get back to you. In the meantime, we would suggest you try some of these steps:


After each step, reopen Render 3 and check if the issue is resolved.

  1. Verify that the Windows operating system is up-to-date. Use the Check for Updates feature and process all updates. Be aware that this requires an internet connection.
  2. Make sure you are on the latest Render 3 version. Update if needed. NOTE: It is very important that all project computers are running the same version of Render 3. See this document for downloading and installing Render 3: How to Download & Install Render 3 : Render Helpdesk
  3. Restart the device.
  4. Try Local Sync (Requires that at least 2 project devices be connected to a LAN router and preferably not connected to the internet). Refer to this document for how to setup and fix LAN sync between project computers: How to setup (or fix) a Render 3 project for LAN sync : Render Helpdesk
  5. Then try Web Sync.
  6. Go to the “Project List” page and Offload the project. Then Add the project again.
  7. Reinstall Render 3 on the device and Add the project again.
  8. Log in as the same User on another project device. [Caution: Make sure on the first device they have synced, logged out, and closed Render 3 before you do this.]


Before you try the next two steps, please contact the assigned agent with an update and wait for their response/feedback.


  1. Revert any changes made in Project Configuration.
  2. Restore the section to the desired stage using Recovery tool.


At any point you feel stuck or in need of instructions, please ask the assigned helpdesk agent or a workshop trainer for assistance.