Whenever you are faced with an issue in Render 3 always report the issue to helpdesk first and as soon as possible. It might take a while for us to get back to you. In the meantime, we would suggest you try some of these steps:
After each step, reopen Render 3 and check if the issue is resolved.
- Verify that the Windows operating system is up-to-date. Use the Check for Updates feature and process all updates. Be aware that this requires an internet connection.
- Make sure you are on the latest Render 3 version. Update if needed. NOTE: It is very important that all project computers are running the same version of Render 3. See this document for downloading and installing Render 3: How to Download & Install Render 3 : Render Helpdesk
- Restart the device.
- Try Local Sync (Requires that at least 2 project devices be connected to a LAN router and preferably not connected to the internet). Refer to this document for how to setup and fix LAN sync between project computers: How to setup (or fix) a Render 3 project for LAN sync : Render Helpdesk
- Then try Web Sync.
- Go to the “Project List” page and Offload the project. Then Add the project again.
- Reinstall Render 3 on the device and Add the project again.
- Log in as the same User on another project device. [Caution: Make sure on the first device they have synced, logged out, and closed Render 3 before you do this.]
Before you try the next two steps, please contact the assigned agent with an update and wait for their response/feedback.
- Revert any changes made in Project Configuration.
- Restore the section to the desired stage using Recovery tool.
At any point you feel stuck or in need of instructions, please ask the assigned helpdesk agent or a workshop trainer for assistance.